Retail Operations Lead

Victoria’s Secret & Co.; Germantown (TN); On-site; USD 22,000 - 26,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness, drive execution, and elevate the customer experience. You’ll report to the Store Manager and partner with cross-functional teams to keep shelves stocked and operations running smoothly.

This role requires coaching, hands-on leadership, and the ability to work a flexible schedule, including nights and weekends. Minimum salary range is $16.00 to $19.20 per hour, with compensation determined by skills, region, and

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Strong attention to detail and execution
• Ability to work in a fast-paced environment
• Ability to coach in real time
• 1–2 years retail experience preferred
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business
• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned

Skills

Customer service

Attention to detail

Fast-paced environment

Coaching in real time

Flexible schedule

Lifting up to 40 pounds

Tech proficiency

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness, drive execution, and elevate the customer experience. You’ll report to the Store Manager and partner with cross-functional teams to keep shelves stocked and operations running smoothly.

This role requires coaching, hands-on leadership, and the ability to work a flexible schedule, including nights and weekends. Minimum salary range is $16.00 to $19.20 per hour, with compensation determined by skills, region, and