Retail Operations Lead — Fan Experience & Growth

Fanatics; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

Fanatics is seeking a Retail Lead for game-day and event operations in Minneapolis. You will drive daily sales, oversee back-of-house tasks, and coach staff to deliver outstanding fan experiences across Fanatics’ merch and retail systems.

Leadersh IP emphasizes bold execution, cross-functional collaboration, and a relentless, fan-focused mindset. Flexible scheduling, strong communication, and reliability are essential for success in this fast-paced environment.

Qualifications

• Previous retail, customer service, or hospitality experience preferred.
• Able to work a flexible schedule including evenings, weekends, holidays, and events.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Coach Retail Associates to ensure exemplary fan experiences.
• Perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes and fan experiences.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Stamina heavy lifting

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead for game-day and event operations in Minneapolis. You will drive daily sales, oversee back-of-house tasks, and coach staff to deliver outstanding fan experiences across Fanatics’ merch and retail systems.

Leadersh IP emphasizes bold execution, cross-functional collaboration, and a relentless, fan-focused mindset. Flexible scheduling, strong communication, and reliability are essential for success in this fast-paced environment.