Retail Operations Lead: Elevate Store Performance & Team

PetSmart Store Support Group, Inc.; Spring (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead role focuses on driving operational excellence in store merchandising, inventory management, pet care operations, and opening/closing the store. You will oversee associates, ensure safety and organization, and uphold store standards in a fast-paced retail environment.

The position requires 2+ years of supervisory experience, full-time availability including evenings and weekends, and strong communication skills.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Lead and support sales associates in merchandise handling and product knowledge.
• Oversee store operations, inventory accuracy, and POS transactions to ensure policy compliance.
• Open/close procedures and maintain a safe, organized store environment.
• Provide feedback and coaching to associates; assist in performance reviews and promotions.

Skills

Retail supervision

Customer focus

Communication

Computers

Tools

POS systems

Job description

PetSmart’s Retail Operations Lead role focuses on driving operational excellence in store merchandising, inventory management, pet care operations, and opening/closing the store. You will oversee associates, ensure safety and organization, and uphold store standards in a fast-paced retail environment.

The position requires 2+ years of supervisory experience, full-time availability including evenings and weekends, and strong communication skills.