Retail Operations Lead — Elevate Store Experience

PetSmart; Leesburg (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead position drives store-level excellence, overseeing merchandising, inventory, and pet care operations while upholding the company’s vision and values.

The role opens and closes the store, leads associates, and ensures a safe, engaging shopping environment. Full-time, evenings and weekends may be required, with growth opportunities within a values-based culture.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and feedback for performance reviews and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
• Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate POS systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
• Shared responsibility with store opening and closing procedures to ensure brand promise.
• Completes monthly live cycle counts, addresses discrepancies.
• Responsible for pet care maintenance, commitment standards, and caring for new arrival and sick pets.
• Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
• Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals; ensures pets are healthy to move to sales floor after quarantine period.

Skills

Communication skills

Organizational skills

Computer proficiency

Written and verbal communication

Work under pressure

Job description

PetSmart’s Retail Operations Lead position drives store-level excellence, overseeing merchandising, inventory, and pet care operations while upholding the company’s vision and values.

The role opens and closes the store, leads associates, and ensures a safe, engaging shopping environment. Full-time, evenings and weekends may be required, with growth opportunities within a values-based culture.