Retail Operations Lead: Elevate Store Experience & Pet Care

PetSmart Store Support Group, Inc.; Missoula (MT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role covers merchandising, inventory management, pet care operations, and leading associates to maintain a safe, organized environment.

The position requires hands-on leadership, adherence to policies, and a commitment to delivering a positive experience for pet parents and customers, including smooth

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Lead and support sales associates with merchandise handling.
• Oversee store opening/closing procedures and daily tasks.
• Manage inventory, audits, and stock replenishment.
• Ensure a safe, clean, and pet-friendly store environment.

Skills

Retail supervision

Customer service

Tools

Computer applications

Job description

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role covers merchandising, inventory management, pet care operations, and leading associates to maintain a safe, organized environment.

The position requires hands-on leadership, adherence to policies, and a commitment to delivering a positive experience for pet parents and customers, including smooth