Retail Operations Lead: Elevate Store Experience & Pet Care

PetSmart Store Support Group, Inc.; Sedalia (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart's Process Lead role focuses on driving operational excellence in our stores, including merchandising, inventory management, pet care operations, and opening/closing responsibilities. You will oversee associates, maintain a safe environment, and uphold store standards to deliver a strong shopping experience for pet parents.

The role requires leadership, teamwork, and a dedication to customer service, with opportunities to grow within PetSmart's values-based culture and training programs.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Lead and direct associates when acting as the Leader on Duty.
• Address and administer associate complaints and ensure timely resolution.
• Delegate and validate completion of daily tasks.
• Support and guide sales associates in merchandise handling and product knowledge.
• Execute merchandise strategies to optimize sales and displays.
• Manage inventory levels and conduct regular audits.

Skills

Retail supervision

Communication

Customer focus

Job description

PetSmart's Process Lead role focuses on driving operational excellence in our stores, including merchandising, inventory management, pet care operations, and opening/closing responsibilities. You will oversee associates, maintain a safe environment, and uphold store standards to deliver a strong shopping experience for pet parents.

The role requires leadership, teamwork, and a dedication to customer service, with opportunities to grow within PetSmart's values-based culture and training programs.