Retail Operations Lead — Elevate Store Experience

Rag & Bone; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Employee Discount

Parental Leave

Wellness benefits

Medical, dental, vision

Job summary

rag & bone, Inc. in New York seeks an Operations Specialist to sustain store operations for a seamless customer experience. You will support company initiatives and ensure adherence to policies and procedures, working closely with management and IT partners.

Responsibilities include inventory ownership, POS support, and collaboration with sales to deliver best-in-class service. This role requires open availability, including weekends, and a commitment to brand standards.

Qualifications

• 1–2 years of retail stock, logistics, operations, or management experience.
• Strong customer-service orientation and attention to detail.
• Ability to work in a fast-paced retail environment and collaborate with store teams.

Responsibilities

• Partner with Store Management to ensure positive brand representation.
• Own inventory and stock management.
• Maximize storage and capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Lead inventory shrink reduction and accuracy across touchpoints.
• Communicate and follow up on store maintenance issues.
• Serve as store expert in core operational systems; educate staff.
• Assist sales team with POS, repairs, dry-cleaning, and alterations processes.
• Understand BOH/FOH IT systems and POS transactions.
• Resolve customer service issues with store management.
• Meet store and metric goals.
• Uphold brand mission and policies.
• Share product knowledge and operational ownership.
• Contribute to a positive store atmosphere.

Skills

Inventory management

Store operations

Customer service

POS proficiency

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Retail software

Job description

rag & bone, Inc. in New York seeks an Operations Specialist to sustain store operations for a seamless customer experience. You will support company initiatives and ensure adherence to policies and procedures, working closely with management and IT partners.

Responsibilities include inventory ownership, POS support, and collaboration with sales to deliver best-in-class service. This role requires open availability, including weekends, and a commitment to brand standards.