Store Operations Lead – Fashion

rag & bone, Inc.; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits access

401k

Paid Parental Leave

Job summary

rag & bone, Inc. is seeking an Operations Supervisor to maintain store operations and ensure a seamless customer experience. You will support management, uphold store policies, and drive efficiency across inventory, maintenance, and POS systems.

Responsibilities include coordinating with store leadership, training staff, resolving customer issues, and meeting performance metrics while delivering the brand’s authentic experience and values in a dynamic retail environment.

Qualifications

• 2-4 years of prior work experience in a retail stock, logistics, operations, or management position.

Responsibilities

• Partner with Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Supervise inventory and stock management.
• Maximize storage and capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Lead low inventory shrink and high inventory accuracy across receiving, transfers, RTV, sales and cycle counts.
• Communicate and follow up on store maintenance issues promptly.
• Serve as store expert in core operational systems and assist IT in troubleshooting.
• Support sales team with POS, repairs, dry-cleaning, and alterations processes.
• Understand BOH/FOH IT systems, including POS transactions.
• Lead Sales Support team in store initiatives.
• Provide training and direction to staff and management.
• Collaborate with management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals; uphold brand mission.
• Know and apply all policies and procedures; embody rag & bone values.
• Identify opportunities to deliver exceptional customer service through product knowledge and operational ownership.
• Contribute to a positive, professional, and team-oriented store atmosphere.

Job description

rag & bone, Inc. is seeking an Operations Supervisor to maintain store operations and ensure a seamless customer experience. You will support management, uphold store policies, and drive efficiency across inventory, maintenance, and POS systems.

Responsibilities include coordinating with store leadership, training staff, resolving customer issues, and meeting performance metrics while delivering the brand’s authentic experience and values in a dynamic retail environment.