Retail Operations Leader: Elevate Inventory & Service

LVMH Group; Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Comprehensive benefits package

Job summary

Sephora is seeking an Operations Leader for the VA-Short Pump store to drive operational excellence, oversee inventory and merchandising, and coach teammates to deliver an exceptional client experience. You will lead the store's operations team, supervise inventory control, and ensure standards are met while fostering a culture of inclusivity and accountability.

The role emphasizes developing people, delivering strong selling behaviors, and upholding Sephora’s standards in a fast-paced retail

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Drive brand presentation: lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Support client experience: partner with the team to deliver exceptional service and contribute to achieving store goals.
• Coach and develop: guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience for all.

Skills

Leadership

Coaching

Communication

TeamBuilding

TimeManagement

ProblemSolving

Organizational Skills

Job description

Sephora is seeking an Operations Leader for the VA-Short Pump store to drive operational excellence, oversee inventory and merchandising, and coach teammates to deliver an exceptional client experience. You will lead the store's operations team, supervise inventory control, and ensure standards are met while fostering a culture of inclusivity and accountability.

The role emphasizes developing people, delivering strong selling behaviors, and upholding Sephora’s standards in a fast-paced retail