Retail Operations Lead — Drive In-Stock & Team Success

JCPenney; Phoenix (AZ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney in Phoenix, AZ seeks an Operations Supervisor to drive store performance, improve in-stock levels, and lead the Operations team in daily tasks.

You will oversee RFID updates, pricing, and stock accuracy while managing receiving, shipping, and logistics with partners. This role emphasizes training, policy adherence, and meeting performance standards in a fast-paced retail environment.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience
• Strong leadership and communication skills.

Responsibilities

• Lead and coach Operations associates to achieve performance standards.
• Oversee inventory, RFID processes, and stock updates.
• Supervise pricing, signing, and re-ticketing activities.
• Manage receiving, shipping and logistics with third-party carriers.
• Support training and policy compliance across the store.

Skills

Retail leadership

Customer service

Inventory management

Team development

Performance coaching

Education

Bachelor degree or equivalent work experience

Tools

RFID system

Pricing & signage

Cash office

Job description

JCPenney in Phoenix, AZ seeks an Operations Supervisor to drive store performance, improve in-stock levels, and lead the Operations team in daily tasks.

You will oversee RFID updates, pricing, and stock accuracy while managing receiving, shipping, and logistics with partners. This role emphasizes training, policy adherence, and meeting performance standards in a fast-paced retail environment.