Retail Operations Lead — Develop Teams, Elevate Store Experience

PetSmart; Pleasant Prairie (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

401k with company match

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead role is focused on driving operational excellence in the store, overseeing merchandising, inventory, and pet care operations while leading associates and ensuring a safe, welcoming environment.

The position requires 2+ years of supervisory experience in retail, full-time availability, and strong communication skills. It offers opportunities for growth and development within a values-driven team.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and coach sales associates in merchandise handling and product knowledge.
• Oversee daily tasks and supervise Leader on Duty when needed.
• Support associate development, onboarding, mentoring, and performance reviews.
• Execute merchandise strategies and optimize displays and promotions.
• Manage inventory, audits, stock replenishment, and markdowns.
• Operate POS systems and handle cash following policies.
• Ensure store standards and code of ethics compliance.
• Assist in opening and closing procedures and counts.
• Maintain pet care and safety for pets in our care.
• Ensure positive experiences for online orders and pickup.

Skills

Retail supervision

Computer proficiency

Communication skills

Tools

POS systems

Job description

PetSmart’s Retail Operations Lead role is focused on driving operational excellence in the store, overseeing merchandising, inventory, and pet care operations while leading associates and ensuring a safe, welcoming environment.

The position requires 2+ years of supervisory experience in retail, full-time availability, and strong communication skills. It offers opportunities for growth and development within a values-driven team.