Retail Operations Lead: Merchandising & Pet Care

PetSmart; Cambridge (MA); Sur place; USD 20 664 000 - 30 307 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart is hiring a Retail Operations Lead to drive store performance, focusing on merchandising, inventory control, and pet care operations. The role includes opening/closing the store, supervising associates, and maintaining a safe, organized environment.

The position requires 2+ years of retail supervisory experience, full-time availability, and strong communication and organizational skills. It offers a comprehensive benefits package and opportunities for growth in a values-driven,

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsabilités

• Lead and guide sales associates in merchandise handling and product knowledge.
• Support associate development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Lead when acting as leader on duty and supervise others in absence of leaders.
• Address associate complaints and resolve issues.
• Ensure merchandise strategies and inventory management support sales goals.
• Operate POS systems and handle cash transactions accurately.

Connaissances

Retail supervision

Computer proficiency

Written & verbal communication

Organization & detail

Outils

Computer applications

Description du poste

PetSmart is hiring a Retail Operations Lead to drive store performance, focusing on merchandising, inventory control, and pet care operations. The role includes opening/closing the store, supervising associates, and maintaining a safe, organized environment.

The position requires 2+ years of retail supervisory experience, full-time availability, and strong communication and organizational skills. It offers a comprehensive benefits package and opportunities for growth in a values-driven,