Retail Operations Lead — Growth, Leadership & Benefits

PetSmart; Skandia Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead store operations, develop teams, ensure accurate stock, handle POS transactions, and

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Lead and guide sales associates in merchandise handling and product presentation.
• Support associate development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks and act as leader on duty when required.
• Oversee store operations including merchandising strategies, inventory management, POS operation, and adherence to policies and ethics.
• Ensure a safe and organized environment and maintain high standards of store appearance.

Skills

Retail supervision

Customer focus

Communication skills

Proficiency in computer applications

Written and verbal skills

Organization and attention to detail

Job description

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead store operations, develop teams, ensure accurate stock, handle POS transactions, and