Retail Operations Lead — Customer Experience & Coaching

The TJX Companies, Inc.; Wainscott (NY); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) Matching

Health/dental/vision insurance

Paid holidays/vacation/sick

Employee assistance program

Job summary

The TJX Companies, Inc. HomeGoods store in Wainscott, NY seeks a capable team leader to ensure a positive customer experience and smooth store operations. The role requires a commitment to coaching staff, upholding policy, and maintaining safety and efficiency in daily tasks.

Ideal candidates will bring at least 1 year of retail experience with 6 months of leadership exposure, strong communication, and the ability to multitask in a fast-paced store environment.

Qualifications

• Minimum 1 year retail experience and 6 months leadership experience.
• Able to work nights and weekends.
• Strong communication and organizational skills.
• Knowledge of store operations and merchandise flow.
• Ability to coach and delegate multiple tasks.

Responsibilities

• Creates a positive customer experience.
• Acts as Manager on Duty and upholds policy.
• Ensures proper staffing and coverage.
• Coaches associates and provides feedback.
• Promotes safety and labor law compliance.
• Supports training and process adherence.

Skills

Team player

Problem solving

Communication skills

Multi-tasking

Retail experience

Coaching

Leadership

Store operations knowledge

Tools

POS systems

Job description

The TJX Companies, Inc. HomeGoods store in Wainscott, NY seeks a capable team leader to ensure a positive customer experience and smooth store operations. The role requires a commitment to coaching staff, upholding policy, and maintaining safety and efficiency in daily tasks.

Ideal candidates will bring at least 1 year of retail experience with 6 months of leadership exposure, strong communication, and the ability to multitask in a fast-paced store environment.