Retail Operations Lead & Customer Experience Coach

Nordstrom Inc; Beavercreek (OH); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Beavercreek, OH is seeking a Key Holder who is motivated, detail-oriented, and committed to outstanding customer service.

You will wear many hats, assisting management with daily store operations to maximize sales and maintain standards, while keeping the customer at the center of everything we do. You will lead by example, support employees, open and close routines, and help maintain selling floors and stockrooms.

Qualifications

• Experience delivering outstanding customer service in a fast-paced retail environment.
• Ability to train and mentor teammates to maintain service standards.
• Comfort with basic computer tools and sales processing.

Responsibilities

• Assist store leadership with daily operations to maximize sales and maintain standards.
• Open and close routines, and ensure selling floors and stockrooms are organized.
• Support in training employees and maintaining customer focus throughout interactions.

Skills

Customer service

Team leadership

Multitasking

Adaptability

Tech literacy

Tools

Microsoft Outlook

Excel

Job description

Nordstrom, Inc. in Beavercreek, OH is seeking a Key Holder who is motivated, detail-oriented, and committed to outstanding customer service.

You will wear many hats, assisting management with daily store operations to maximize sales and maintain standards, while keeping the customer at the center of everything we do. You will lead by example, support employees, open and close routines, and help maintain selling floors and stockrooms.