Lead Keyholder: Elevate Customer Service & Store Ops

Nordstrom Inc; New Orleans (LA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Merchandise Discount

Nordstrom Rewards program

Email/newsletter/mailing list access

Job summary

Nordstrom Inc. is seeking a motivated Key Holder in New Orleans to support store operations, drive sales, and uphold service standards. You’ll assist managers with daily tasks and open/close routines, keeping the customer at the center.

You will lead by example, train staff, promote events and rewards programs, and maintain organized selling floors and stockrooms while delivering outstanding service in a fast-paced environment.

Qualifications

• The ideal candidate has customer service experience in retail and a proactive approach to problem-solving.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Basic computer skills including Outlook and Excel are expected.

Responsibilities

• Support a team to ensure daily operations and store opening/closing tasks are completed.
• Lead by example to meet personal and company goals and deliver excellent service.
• Train and coach employees to maintain high service standards.
• Engage customers by sharing events, Nordstrom Rewards, and promotions.
• Keep selling floors and stockrooms organized and up-to-date.
• Manage inventory processes and ensure accurate ticketing.

Skills

Customer service

Multi-tasking

Attention to detail

Team leadership

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Nordstrom Inc. is seeking a motivated Key Holder in New Orleans to support store operations, drive sales, and uphold service standards. You’ll assist managers with daily tasks and open/close routines, keeping the customer at the center.

You will lead by example, train staff, promote events and rewards programs, and maintain organized selling floors and stockrooms while delivering outstanding service in a fast-paced environment.