Retail Operations Lead - Coffee & Customer Experience

Nestle; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Free machine & product allowance

401k with company match

Educational reimbursement

Health and wellness programs

DEI resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is seeking a Retail Operations Leader to manage boutique operations, inventory, and front-of-house coordination in a fast-paced retail environment. You’ll supervise two back-of-house associates, step in as MOD, and partner with leadership to ensure service excellence and adherence to safety standards.

The role emphasizes team development, process improvement, and delivering an exceptional customer experience while supporting the company’s total rewards package and inclusive

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience in retail or customer service industry related profession.
• Experience in operations or back of house preferred.
• Proven ability to effectively lead and influence people; leadership experience preferred.
• Process and detail oriented with a systematic approach to work.
• You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions.
• Availability to work open and closing shifts, weekends, and holidays.
• Able to travel up to 10% for required meetings or training.

Responsibilities

• Operations and Inventory Management : Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices.
• IT Systems Management : Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
• Store Services : You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.
• Omni Services Coordination : Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups.
• Operational Efficiencies : Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction.
• Compliance Oversight : Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks.
• Team Leadership and Development : Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience and act as MOD when needed.
• General Support : Assist the leadership team with various projects and tasks.

Skills

Leadership

Customer service

Communication

Team supervision

Detail-oriented

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Adobe

AI tools

Job description

Nestlé Nespresso USA is seeking a Retail Operations Leader to manage boutique operations, inventory, and front-of-house coordination in a fast-paced retail environment. You’ll supervise two back-of-house associates, step in as MOD, and partner with leadership to ensure service excellence and adherence to safety standards.

The role emphasizes team development, process improvement, and delivering an exceptional customer experience while supporting the company’s total rewards package and inclusive