Retail Operations Lead — Career Growth & Benefits

PetSmart; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive in-store operational excellence, merchandising, and inventory control. You will oversee associates, ensure a safe and clean environment, and manage opening/closing procedures to uphold brand standards.

The role requires supervising retail staff, optimizing displays, handling POS transactions, and maintaining strong pet care practices for a positive customer experience.

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability, flexibility for evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong written and verbal communication.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and guide sales associates in merchandise handling and training.
• Manage inventory, audits, and stock replenishment decisions.
• Operate POS systems and handle cash with accuracy.
• Ensure store standards and code of ethics compliance.
• Oversee opening and closing procedures and leadership on duty.
• Maintain pet care standards and safety for pets and customers.

Skills

Retail supervision

Customer service

Computer proficiency

Communication skills

Stress management

Organization

Job description

PetSmart is seeking a Retail Operations Lead to drive in-store operational excellence, merchandising, and inventory control. You will oversee associates, ensure a safe and clean environment, and manage opening/closing procedures to uphold brand standards.

The role requires supervising retail staff, optimizing displays, handling POS transactions, and maintaining strong pet care practices for a positive customer experience.