Retail Operations Lead — Drive Store Excellence & Growth

PetSmart Store Support Group, Inc.; Lubbock (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store performance through merchandising, inventory management, and strong pet care operations. This role involves opening/closing the store, overseeing associates, and maintaining a safe, organized environment.

The ideal candidate has 2+ years of retail supervisory experience, with full-time availability and strong communication skills. Proficiency in computer applications and a detail-oriented approach are essential.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to work well under pressure and stay organized.

Responsibilities

• Lead store operations and ensure a strong customer experience.
• Oversee merchandising, inventory management, receiving, displays, and promotions.
• Operate POS systems and manage cash handling with accuracy.
• Support and develop associates through training, onboarding, and coaching.
• Lead during shifts as the leader on duty and address associate concerns.

Skills

Retail supervision

Communication skills

Computer proficiency

Attention to detail

Job description

PetSmart is seeking a Retail Operations Lead to drive store performance through merchandising, inventory management, and strong pet care operations. This role involves opening/closing the store, overseeing associates, and maintaining a safe, organized environment.

The ideal candidate has 2+ years of retail supervisory experience, with full-time availability and strong communication skills. Proficiency in computer applications and a detail-oriented approach are essential.