Retail Operations Lead — Merch & Pet Care

PetSmart; Countryside (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive operational excellence across merchandising, inventory, and pet care operations in-store. The role includes opening/closing, supervising associates, and maintaining a safe, organized environment.

Responsibilities cover leading teams, optimizing product placement, audits, and POS cash handling while upholding PetSmart's values. The position requires full-time availability, including evenings and weekends.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Delegates and validates completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Addresses and administers associate complaints and grievances.
• Manages merchandising and inventory, receives product, handles displays and promotions.
• Operates POS systems and handles cash transactions, ensuring accuracy and policy compliance.

Skills

Retail supervision

Customer service

Team leadership

Merchandise handling

POS systems

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Lead to drive operational excellence across merchandising, inventory, and pet care operations in-store. The role includes opening/closing, supervising associates, and maintaining a safe, organized environment.

Responsibilities cover leading teams, optimizing product placement, audits, and POS cash handling while upholding PetSmart's values. The position requires full-time availability, including evenings and weekends.