Retail Operations Lead

Winstar; Oklahoma; On-site; USD 40,000 - 60,000; Full time

Job summary

WinStar Retail Unit 2 is seeking a Full Time Retail Supervisor at the WinStar Gift Shop. You will lead daily operations, ensure excellent customer service, manage staff, training, and inventory, and contribute to sales growth at a high-traffic gaming facility.

The role requires at least 1 year of supervisory experience, includes budgeting responsibilities, and adherence to dress code and safety standards. Prior retail experience in a casino environment is a plus.

Qualifications

• Requires ability to follow instructions in a fast-paced environment.
• Demonstrates compliance with policies, procedures and dress code.
• Shows reliability in scheduling, attendance and time management.

Responsibilities

• Provides first class customer service to internal and external customers with professionalism and courtesy.
• Completes training and development requirements and participates in learning opportunities.
• Plans staff to meet operational needs and ensures adequate staffing levels.
• Manages inventory, displays, and promotions to drive sales and growth.
• Forecasts sales and prepares monthly reports for leadership.
• Mentors and coaches staff, assigns tasks, and monitors performance.

Skills

Basic computer skills

Microsoft Office Suite

Office equipment operation

Education

High School, GED or Equivalent

Job description

WinStar Retail Unit 2 is seeking a Full Time Retail Supervisor at the WinStar Gift Shop. You will lead daily operations, ensure excellent customer service, manage staff, training, and inventory, and contribute to sales growth at a high-traffic gaming facility.

The role requires at least 1 year of supervisory experience, includes budgeting responsibilities, and adherence to dress code and safety standards. Prior retail experience in a casino environment is a plus.