Night Shift Guest Services & Reservations Agent

Winstar; Oklahoma; On-site; USD 17,000 - 25,000; Part time

Job summary

WinStar World Casino and Resort is seeking a Part Time Call Center Representative for its Unit 4 team, located at the WinStar World Casino and Resort. The role covers the 10:00 PM–6:30 AM shift, Monday through Friday, with scheduling that supports guest service excellence.

The successful candidate will screen and route incoming calls, book guest reservations for hotel, golf, spa and other amenities, and provide first-class service while adhering to company policies.

Qualifications

• Proficiency in typing and basic office software.
• Strong communication and customer-service focus.
• Ability to follow procedures and maintain accuracy.

Responsibilities

• Screen and route calls with professionalism and courtesy.
• Assist guests with reservations for hotel, golf, spa, and other amenities.
• Provide first-class customer service and respond to inquiries or complaints.
• Maintain a clean and safe work area and adhere to dress code.

Skills

Typing 30 wpm

MS Office

Education

High School or GED

Job description

WinStar World Casino and Resort is seeking a Part Time Call Center Representative for its Unit 4 team, located at the WinStar World Casino and Resort. The role covers the 10:00 PM–6:30 AM shift, Monday through Friday, with scheduling that supports guest service excellence.

The successful candidate will screen and route incoming calls, book guest reservations for hotel, golf, spa and other amenities, and provide first-class service while adhering to company policies.