Retail Supervisor - 33981

Chickasaw Nation; Oklahoma; On-site; USD 40,000 - 60,000; Full time

Job summary

WinStar Retail Unit 2 is seeking a Full Time Retail Supervisor at the WinStar Gift Shop. You will lead daily operations, ensure excellent customer service, manage staff, training, and inventory, and contribute to sales growth at a high-traffic gaming facility.

The role requires at least 1 year of supervisory experience, includes budgeting responsibilities, and adherence to dress code and safety standards. Prior retail experience in a casino environment is a plus.

Qualifications

• Requires ability to follow instructions in a fast-paced environment.
• Demonstrates compliance with policies, procedures and dress code.
• Shows reliability in scheduling, attendance and time management.

Responsibilities

• Provides first class customer service to internal and external customers with professionalism and courtesy.
• Completes training and development requirements and participates in learning opportunities.
• Plans staff to meet operational needs and ensures adequate staffing levels.
• Manages inventory, displays, and promotions to drive sales and growth.
• Forecasts sales and prepares monthly reports for leadership.
• Mentors and coaches staff, assigns tasks, and monitors performance.

Skills

Basic computer skills

Microsoft Office Suite

Office equipment operation

Education

High School, GED or Equivalent

Job description

Posted yesterday | Apply before November 20, 2026

Description

We are currently looking for aFull Time Retail Supervisorto join our WinStar Retail Unit 2 team located at the WinStar Gift Shop working.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• - Maintains a clean, organized work area and ensures a safe environment
• - Maintains and promotes professionalism
• - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• - Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Manages assigned budgets - preparation, forecasts, expense management, approvals, reporting, etc.
• Plans staff to meet operational needs
• Manages product inventory, sales displays, and organizes special retail promotions at a facility level
• Forecast future sales based on industry, market, and seasonal promotions at a facility level to generate growth
• Prepares monthly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• - Participates in candidate selection process
• - Assigns tasks and responsibilities of assigned staff
• - Reviews and documents work effectiveness of assigned staff
• - Coaches and corrects assigned staff through performance deficiencies
• - Observes and documents work behaviors of assigned staff
• - Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Interviews and selects job candidates
• Performs all other duties as assigned
• Monitors the full inventory of the retail store by managing high profit percentages, utilizing inventory control, monitoring labor costs and reviewing sales rankings
• Develops, communicates, monitors location- or function-specific procedures and guidelines
• Ensures adequate levels of staffing
• Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
• Participates in job candidate interviewing and selection process
• Prepares reports as needed or requested
• Participates in performance improvement activities to measure, assess and improve the quality of assigned work area

Competencies

Essential

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Ability to perform intermediate mathematical concepts
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management
• Keeps written records

Nonessential

• Knowledge of retail operations in a casino environment

Skills

Essential

• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Nonessential

• 1 year directly related supervisory experience
• 2 years directly related experience

Education

Essential

• High School, GED or Equivalent

Credentials

Essential

• Pass gaming background check
• Gaming license or permit as required by assigned position

Nonessential

• CN Core Leadership Level 1
• Participation in Fast Track Leadership Training program

Working Conditions

Essential

• Casino
• Retail store
• Pass pre-employment drug test
• Hand-eye coordination, reach and grasp
• Sometimes lift and or carry up to 25 lbs
• Sitting up to 50% of shift
• Standing up to 50% of shift
• Visual acuity for detail, distance, color, depth perception
• Walking up to 50% of shift
• Sometimes bend, kneel, stoop, push, reach
• Listening and hearing ability

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

To enhance the overall quality of life of the Chickasaw people.

Vision

To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork