Retail Operations Excellence Lead — Travel Required

Peoples Bank; Wilmington (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Peoples Bank in Wilmington, OH seeks a proactive Operations Support Specialist to elevate Retail Bank operational consistency, reduce recurring issues, and drive continuous improvement across the Retail Business Line. You will resolve challenges and collaborate with leaders to embed operational excellence in day-to-day practices.

This role requires problem solving, cross-functional work, and risk mitigation with travel; strong communication, MS Office skills, and 3–5 years banking experience are

Qualifications

• Associate's degree or equivalent branch banking work experience.
• 3 to 5 years of experience in related banking field.
• Excellent verbal and written communication skills.
• PC literacy and proficiency with MS Office.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem resolution skills.
• Significant travel required (including overnight stays).
• Valid driver's license.

Responsibilities

• Problem solving and proactive decision making with partners.
• Identify operational challenges and propose solutions.
• Cross-functional collaboration to mitigate risk and monitor outcomes.
• Understand processes, controls, and risk dynamics; educate affected teams.
• Partner with Fraud and Compliance to strengthen protections.
• Maintain a risk register and mitigation plans.
• Coordinate and conduct monthly/quarterly Operations meetings.
• Reduce escalations via clear policies and training.
• Communicate issues and remediation status with regional leaders.
• Work with cross-functional leaders to eliminate duplication and ensure consistency.
• Perform special projects as assigned.

Skills

Phone skills

Attention to detail

Verbal and written communication

MS Office (Word, Excel)

Analytical thinking

Team collaboration

Education

Associate's degree or equivalent

Tools

MS Office Suite

Job description

Peoples Bank in Wilmington, OH seeks a proactive Operations Support Specialist to elevate Retail Bank operational consistency, reduce recurring issues, and drive continuous improvement across the Retail Business Line. You will resolve challenges and collaborate with leaders to embed operational excellence in day-to-day practices.

This role requires problem solving, cross-functional work, and risk mitigation with travel; strong communication, MS Office skills, and 3–5 years banking experience are