Retail Operations Excellence Lead

Peoples Bank; Cuyahoga Falls (OH); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Peoples Bank is seeking an Operations Specialist to elevate retail processes with a proactive, solutions-oriented approach. You will partner with business leaders across regions to enhance consistency, reduce recurring issues, and drive continuous improvement in daily workflow.

The role emphasizes risk awareness, policy adherence, and collaboration with Fraud and Compliance teams. A strong communicator and problem-solver will thrive in a fast-paced environment.

Formación

• Associate's degree or equivalent branch banking work experience.
• 3 to 5 years of experience in related banking field.
• Strong verbal and written communication skills.
• PC literacy with MS Office Word and Excel.
• Ability to work in a fast-paced environment with attention to detail and accuracy.
• Proven ability to identify, prioritize, and resolve operational exceptions.
• Experience supervising or managing (1–3 years) preferred.
• Willingness to travel extensively within the footprint.

Responsabilidades

• Solve problems proactively and collaborate with partners to meet deliverables.
• Identify operational challenges and propose resolutions.
• Work cross-functionally to mitigate risk and monitor outcomes.
• Coordinate education of changes to those impacted across the organization.
• Partner with Fraud and Compliance to identify risks and strengthen protections.
• Maintain a risk register with high-priority threats and mitigation plans.
• Prepare and conduct monthly and quarterly Operations meetings.
• Reduce escalations via clear policies and effective training.
• Communicate remediation status and policy enhancements with regional leaders.
• Collaborate to eliminate duplication and ensure regional consistency.
• Perform special projects as assigned.

Conocimientos

Phone skills

Attention to detail

Communication

MS Office

Problem solving

Team player

Travel readiness

Educación

Associate's degree or equivalent

Herramientas

MS Office

Descripción del empleo

Peoples Bank is seeking an Operations Specialist to elevate retail processes with a proactive, solutions-oriented approach. You will partner with business leaders across regions to enhance consistency, reduce recurring issues, and drive continuous improvement in daily workflow.

The role emphasizes risk awareness, policy adherence, and collaboration with Fraud and Compliance teams. A strong communicator and problem-solver will thrive in a fast-paced environment.