Retail Operations & Customer Service Manager

Goodwill of Central & Northern Arizona; El Mirage (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K traditional and Roth

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive achievement of store goals. The role emphasizes leadership, customer service, and daily operations to maintain store standards and brand image.

The position requires 1 year in retail management and solid customer service experience, with proficiency in Microsoft Office and English.

Qualifications

• 1 year of work experience in retail management.
• 1 year of customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• English proficiency: able to speak and read English.

Responsibilities

• Oversee daily operations of the sales floor and achieve set store goals.
• Lead, mentor, and develop Retail Sales Associates to maintain high performance.
• Ensure store compliance with security, health and safety policies and procedures.
• Provide excellent customer service to donors and customers and resolve issues as needed.
• Coordinate with store leadership to maintain store standards and brand image.

Skills

Retail management

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive achievement of store goals. The role emphasizes leadership, customer service, and daily operations to maintain store standards and brand image.

The position requires 1 year in retail management and solid customer service experience, with proficiency in Microsoft Office and English.