Retail Operations & Customer Experience Specialist

CarMax Business Services; McKinney (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax Business Services in McKinney, Texas seeks a Business Operations Associate to serve as the backbone of store operations. You will assist with cash management, paperwork auditing for sales and appraisals, and handling coordinating communications with customers and internal teams.

The role requires accuracy, teamwork, and flexibility in a fast-paced environment. The position emphasizes customer service excellence, process integrity, and the ability to work varied hours, including weekends.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office and basic data-entry systems.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for sales, auctions, and appraisals.
• Handle cash management tasks and deposits with security compliance.
• Assist multiple departments and balance overflow traffic.
• Perform clerical duties including filing and data reconciliation.

Skills

Customer service

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

CarMax Business Services in McKinney, Texas seeks a Business Operations Associate to serve as the backbone of store operations. You will assist with cash management, paperwork auditing for sales and appraisals, and handling coordinating communications with customers and internal teams.

The role requires accuracy, teamwork, and flexibility in a fast-paced environment. The position emphasizes customer service excellence, process integrity, and the ability to work varied hours, including weekends.