Operations Leader & Team Coach

CarMax; McKinney (TX); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits portal

Job summary

CarMax in McKinney, TX is seeking a Business Operations Associate Lead to mentor teams and drive operational excellence. You will oversee cash handling, auditing, and paperwork accuracy, while delivering outstanding customer service in a high-energy retail environment.

This leadership role emphasizes delegation, training, and maintaining CarMax standards across departments. The position requires flexibility for nights, weekends, and holidays, with a strong focus on team development and safe,

Qualifications

• Lead and mentor teams while handling daily operations.
• Resolve customer or associate issues with sound judgment.
• Interpret data and manage transactions and paperwork accurately.
• Maintain speed and accuracy in a fast-paced store environment.

Responsibilities

• Mentor and coach Business Operations Associates and support growth.
• Serve as Manager on Duty, directing workflow and addressing questions.
• Delegate tasks to maintain efficiency and accuracy across departments.
• Deliver exceptional customer service and clearly explain processes.
• Process and audit paperwork for sales, appraisals, DMV, and funding.
• Manage cash operations, including deposits and safety procedures.

Skills

Team leadership

Customer service

Multi-tasking

Decision making

Data interpretation

Tools

Excel

Word

Job description

CarMax in McKinney, TX is seeking a Business Operations Associate Lead to mentor teams and drive operational excellence. You will oversee cash handling, auditing, and paperwork accuracy, while delivering outstanding customer service in a high-energy retail environment.

This leadership role emphasizes delegation, training, and maintaining CarMax standards across departments. The position requires flexibility for nights, weekends, and holidays, with a strong focus on team development and safe,