Retail Operations & Customer Experience Associate

CarMax Business Services; North Carolina; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday premium pay

Job summary

CarMax is hiring a Business Operations Associate to support store operations, processing sales and appraisals with accuracy. You will handle paperwork, assist multiple departments, and train new associates in a fast-paced team environment.

The role emphasizes customer service, data accuracy, and adherence to EH&S standards while maintaining confidentiality and integrity in all transactions.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organizational skills

Physical stamina

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax is hiring a Business Operations Associate to support store operations, processing sales and appraisals with accuracy. You will handle paperwork, assist multiple departments, and train new associates in a fast-paced team environment.

The role emphasizes customer service, data accuracy, and adherence to EH&S standards while maintaining confidentiality and integrity in all transactions.