Retail Operations & Customer Experience Manager

Goodwill of Central & Northern Arizona; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life insurance

Employee Assistance Program

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager in Mesa, AZ. The role oversees daily sales floor operations, leads a team, and drives achievement of set sales goals while maintaining brand standards.

The position requires at least one year in retail management, strong customer service skills, and proficiency with Microsoft Office. Starting pay is $18.00 hourly, with comprehensive benefits and growth opportunities.

Qualifications

• One-year work experience in retail management is preferred.
• Strong customer service and communication skills are required.
• Proficiency with Microsoft Office Suite is expected.

Responsibilities

• Oversee daily sales floor operations and strive toward set sales goals.
• Lead, develop, and retain a high-performing retail team.
• Ensure store is clean, well-maintained, and aligned with Goodwill standards.
• Handle customer transactions and complex sales accurately.
• Coach staff and manage performance reviews and training.

Skills

Retail management

Customer service

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager in Mesa, AZ. The role oversees daily sales floor operations, leads a team, and drives achievement of set sales goals while maintaining brand standards.

The position requires at least one year in retail management, strong customer service skills, and proficiency with Microsoft Office. Starting pay is $18.00 hourly, with comprehensive benefits and growth opportunities.