Retail Store Manager – Customer Experience Champion

Goodwill; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Life Insurance

EAP

PTO

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager for the 35th Ave & Union Hills Store in Phoenix, AZ. The role oversees sales floor operations and drives daily, monthly, and yearly goals, while building high-performing teams and delivering exceptional donor/customer service.

The position requires at least one year of retail management and customer service experience, with proficiency in Microsoft Office and the ability to pass a background check.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee daily operations of the sales floor to achieve store goals.
• Lead and develop Retail Sales Associates to deliver excellent customer service.
• Handle complex sales transactions and reports, ensuring accuracy.

Skills

Retail Management

Customer Service

Team Leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager for the 35th Ave & Union Hills Store in Phoenix, AZ. The role oversees sales floor operations and drives daily, monthly, and yearly goals, while building high-performing teams and delivering exceptional donor/customer service.

The position requires at least one year of retail management and customer service experience, with proficiency in Microsoft Office and the ability to pass a background check.