Retail Operations Associate: Stockroom & Merchandising

Crate and Barrel; Durham (NC); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

Crate and Barrel in Durham is seeking an Operations Associate to support the stockroom and salesfloor, ensuring fast order fulfillment and accurate inventory. You will help with pricing, promotions, displays, and overall store presentation while upholding company policies and safety guidelines.

The role emphasizes teamwork, customer service excellence, and the ability to multitask in a fast-paced retail environment, reporting to the Assistant Store Leader.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Customer service experience preferred.
• Retail experience preferred.
• Ability to work in a flexible environment and adapt as business evolves.
• Strong communication and teamwork skills.

Responsibilities

• Process all incoming and outgoing packages, including curbside orders, ship from store, buy online pickup in store.
• Assist in preparing the stockroom for inventory and perform inventory duties.
• Perform stock checks and maintain an organized stockroom.
• Execute and maintain visual merchandising standards on the sales floor.
• Ensure products and displays are stocked and available for customers.
• Provide excellent service and uphold company standards in selling and teamwork.
• Greet customers, respond to questions, process payments, and involve management as needed.
• Support store safety standards and training.
• Monitor loss prevention and safety per policies.
• Lead by example to uphold store profitability and operational excellence.
• Drive sales through product knowledge and suggestive selling.
• Promote promotions and loyalty programs to customers.
• Engage customers in brand-demonstrations as needed.
• Help maintain a welcoming store environment.

Skills

Interpersonal skills

Customer service

Teamwork

Flexibility

Communication skills

Tools

POS system

AS400

Email system

Scanner/labeler tools

Job description

Crate and Barrel in Durham is seeking an Operations Associate to support the stockroom and salesfloor, ensuring fast order fulfillment and accurate inventory. You will help with pricing, promotions, displays, and overall store presentation while upholding company policies and safety guidelines.

The role emphasizes teamwork, customer service excellence, and the ability to multitask in a fast-paced retail environment, reporting to the Assistant Store Leader.