Retail Office Manager: Lead Customer Service & Operations

Ashley-Furniture-Homestor; Lancaster (Lancaster County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture

Job summary

Ashley Furniture showroom is seeking a Retail Office Manager to lead day-to-day office operations and support the sales team. You will coach staff, manage schedules, and ensure accurate processing of orders and transactions.

Responsibilities include resolving customer concerns, daily closeout procedures, reporting, and training new team members. Strong communication and leadership are essential for success in this hands-on role.

Qualifications

• Previous office management or customer service experience preferred.
• Leadership experience with the ability to coach and hold team members accountable.
• Strong customer service and interpersonal skills.

Responsibilities

• Lead, coach, and support Customer Service Representatives and office team members.
• Manage office schedules, daily responsibilities, and attendance.
• Finalize customer transactions and ensure orders are processed accurately.
• Review sales orders, order updates, and modifications for accuracy and completion.
• Resolve customer concerns in person and over the phone, including escalated situations.
• Process cash, credit card, and check transactions according to company policies.
• Complete daily closeout procedures and cash reconciliation.
• Generate and maintain operational reports.
• Support sales floor operations, including pricing, tagging, promotions, and organization.
• Train and onboard new office team members on company systems and procedures.

Skills

Leadership

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture showroom is seeking a Retail Office Manager to lead day-to-day office operations and support the sales team. You will coach staff, manage schedules, and ensure accurate processing of orders and transactions.

Responsibilities include resolving customer concerns, daily closeout procedures, reporting, and training new team members. Strong communication and leadership are essential for success in this hands-on role.