Retail Office Manager: Lead Customer Service & Store Ops

Regency Management Services; Downingtown (Chester County); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture

Résumé du poste

Ashley Furniture showroom in Downingtown, PA seeks a Retail Office Manager to lead day-to-day office operations and support the sales team. You will manage schedules, attendance, and transactions while ensuring accuracy and customer satisfaction.

The role emphasizes hands-on leadership, staff development, and collaboration with store leadership to maintain smooth operations and a superior customer experience.

Qualifications

• Previous office management or customer service experience preferred.
• Leadership experience with the ability to coach and hold team members accountable.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work evenings, weekends, and holidays as needed.

Responsabilités

• Lead, coach, and support Customer Service Representatives and office team members.
• Manage office schedules, daily responsibilities, and attendance.
• Greet customers and provide professional, knowledgeable service.
• Finalize customer transactions and ensure orders are processed accurately.
• Review sales orders, order updates, and modifications for accuracy and completion.
• Resolve customer concerns in person and over the phone, including escalated situations.
• Process cash, credit card, and check transactions according to company policies.
• Complete daily closeout procedures and cash reconciliation.
• Generate and maintain operational reports.
• Support sales floor operations, including pricing, tagging, promotions, and organization.
• Train and onboard new office team members on company systems and procedures.
• Complete and process new hire paperwork and ensure timely submission to HR.
• Maintain office supplies and submit supply requests as needed.
• Ensure office procedures and company policies are followed.
• Partner with store leadership to support daily operations and customer experience.
• Serve as a Key Holder when assigned.

Connaissances

Leadership

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Attention to detail

Math basics

Interpersonal skills

Formation

High school diploma

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Ashley Furniture showroom in Downingtown, PA seeks a Retail Office Manager to lead day-to-day office operations and support the sales team. You will manage schedules, attendance, and transactions while ensuring accuracy and customer satisfaction.

The role emphasizes hands-on leadership, staff development, and collaboration with store leadership to maintain smooth operations and a superior customer experience.