Retail Mobile Tech Specialist – Customer Solutions

T-Mobile; Schaumburg (IL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Disability insurance

Life insurance

Commuter benefits

Pet insurance

Home internet discounts

Job summary

T-Mobile in Schaumburg, IL is hiring a Mobile Associate to engage customers and support their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and tailored service plan recommendations. Training is provided, and success is measured by satisfaction, knowledge, and engagement.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Schaumburg, IL is hiring a Mobile Associate to engage customers and support their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and tailored service plan recommendations. Training is provided, and success is measured by satisfaction, knowledge, and engagement.