Mobile Tech & Service Specialist

T-Mobile; Conroe (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical, dental, and vision insurance

Paid time off & holidays

Mobile service & home internetDiscount

Job summary

T-Mobile in the United States is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and service plans.

The role emphasizes customer interaction, adaptability, and teamwork to deliver a seamless experience. Starting pay includes $18 per hour base plus $5 training pay, with potential to reach

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and service plans.

The role emphasizes customer interaction, adaptability, and teamwork to deliver a seamless experience. Starting pay includes $18 per hour base plus $5 training pay, with potential to reach