Mobile Tech Retail Associate — Grow, Earn & Learn

T-Mobile; Woodstock (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a retail environment.

You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, focusing on satisfaction and loyalty. Hourly base pay starts at $18.00 with $5 training pay, with on-the-job growth opportunities, annual stock grants, an employee stock purchase plan, and comprehensive benefits including medical, dental, and a 401(k).

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Change agility

Teamwork

Multitasking

Engaging people

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a retail environment.

You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, focusing on satisfaction and loyalty. Hourly base pay starts at $18.00 with $5 training pay, with on-the-job growth opportunities, annual stock grants, an employee stock purchase plan, and comprehensive benefits including medical, dental, and a 401(k).