Retail Mobile Solutions Specialist

T-Mobile; Florida; On-site; USD 55,104,000 - 63,369,600; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Healthcare benefits

Job summary

T-Mobile is seeking a Mobile Associate for in-store engagement at partner locations in a high-traffic retail setting. You will identify customer needs, demonstrate solutions, and drive sales while delivering exceptional service.

The role emphasizes relationship building, product knowledge, and proactive customer support, with ongoing training and incentives. Eligible for stock grants and broad benefits as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience, retail environment preferred.
• Strong coaching and communication skills; able to perform consultative selling.
• Excellent customer service and relationship-building abilities.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment and educate them on T-Mobile solutions.
• Utilize digital self-serve tools and demonstrate value of products and services.
• Complete training on products, processes, and systems; stay customer-ready with updates and promotions.
• Build relationships with local teams to support customer experience from setup to device support.

Skills

Coaching

Communication

Consultative selling

Customer service

Relationship building

Sales techniques

Product knowledge

Sales prospecting

Education

High School Diploma or GED

Job description

T-Mobile is seeking a Mobile Associate for in-store engagement at partner locations in a high-traffic retail setting. You will identify customer needs, demonstrate solutions, and drive sales while delivering exceptional service.

The role emphasizes relationship building, product knowledge, and proactive customer support, with ongoing training and incentives. Eligible for stock grants and broad benefits as part of Total Rewards.