In-Store Mobile Solutions Specialist

T-MOBILE USA, Inc.; McAllen (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Healthcare benefits

Paid time off

Holidays

Parental leave

Transit and discounts

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations, engaging customers in a high-traffic retail setting and delivering solution-based recommendations.

You'll be trained on in-store processes, use digital tools to demonstrate value, and build relationships with customers while meeting sales metrics. The role offers a comprehensive Total Rewards package, including stock grants, a 401(k), healthcare, paid time off, and incentives

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience; retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You will proactively reach out to potential customers to further drive sales activity in your location.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations, engaging customers in a high-traffic retail setting and delivering solution-based recommendations.

You'll be trained on in-store processes, use digital tools to demonstrate value, and build relationships with customers while meeting sales metrics. The role offers a comprehensive Total Rewards package, including stock grants, a 401(k), healthcare, paid time off, and incentives