Retail Merchandising Lead: Elevate Customer Experience

Sam's Club

Folsom (CA)

On-site

USD 33,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Life insurance

Paid time off

Job summary

Sam's Club in Folsom, CA is seeking a member-focused associate to provide service, guidance on self-service tech, assist with purchasing decisions, locate merchandise, and resolve issues. You will supervise associates, assign duties, coach on service approaches, and ensure policy compliance while supporting Open Door Policy and recruiting efforts.

The role covers stocking, merchandising, safety, pricing, and ensuring product quality; join a team that emphasizes integrity, teamwork, and

Qualifications

Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.

Responsibilities

Provide member service by acknowledging needs and guiding self-service tech.
Assist with purchasing decisions and locating merchandise.
Resolve member issues and concerns according to company guidelines.
Assist management with supervising associates and training.
Stock supplies and merchandise, organize sales floor, and complete documentation.
Maintain safety, handle hazardous materials, and report unsafe conditions.
Ensure product rotation, signage, pricing, and merchandise presentation.
Lead and participate in teams to meet timelines and quality goals.
Oversee assembly and staging of club pickup orders.
Develop processes to meet business needs and promote ethics.