Retail Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Mount Juliet (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision insurance

401(k)

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a retail associate to deliver a highly satisfying customer experience. You will engage with customers, maintain a clean store, and support operations across areas as needed.

You’ll promote credit and loyalty programs and help uphold merchandising standards. The role requires strong customer service, teamwork, and the ability to adapt to changing directions while lifting items as necessary.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without accommodations
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting ability

Teamwork

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. is seeking a retail associate to deliver a highly satisfying customer experience. You will engage with customers, maintain a clean store, and support operations across areas as needed.

You’ll promote credit and loyalty programs and help uphold merchandising standards. The role requires strong customer service, teamwork, and the ability to adapt to changing directions while lifting items as necessary.