Retail Merchandise Associate: Customer Experience

The TJX Companies, Inc.; Alexandria (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care options

Paid holidays/vacation/sick

Job summary

HomeGoods at The TJX Companies, Inc. invites you to join a diverse, collaborative team focused on delivering exceptional customer experiences. You’ll help maintain a clean store, engage with customers, and participate in assigning tasks across operations to support business needs.

The position emphasizes strong communication, attention to detail, and teamwork. Starting pay is announced for the Alexandria store, with opportunities to grow within TJX’s leading off-price retail network.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.

Skills

Customer service

Flexibility

Communication

Organization

Multi-tasking

Adaptability

Lifting ability

Teamwork

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. invites you to join a diverse, collaborative team focused on delivering exceptional customer experiences. You’ll help maintain a clean store, engage with customers, and participate in assigning tasks across operations to support business needs.

The position emphasizes strong communication, attention to detail, and teamwork. Starting pay is announced for the Alexandria store, with opportunities to grow within TJX’s leading off-price retail network.