Retail Member Experience Specialist

Sam's Club; Fullerton (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Tuition assistance

Job summary

Sam's Club in Fullerton, CA is seeking a front-end associate to deliver member service, operate checkouts, and guide customers on self-service options. You will handle payments, returns, and exchanges while maintaining a safe, organized store environment.

Responsibilities include assisting with training, stocking, and ensuring a positive shopping experience for members with a focus on efficiency and accuracy in all transactions.

Qualifications

• Provides member service and resolves issues at the front end.
• Operates checkout area and processes purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Guides members on using self-service technology and apps.

Responsibilities

• Provide friendly member service and resolve concerns.
• Maintain checkout area and ensure accurate purchases.
• Help with payments, refunds, and exchanges per policy.
• Guide members on self-checkout and mobile app usage.
• Maintain safety and security of store assets.
• Assist with training Frontline Services associates.

Skills

Member service

Cash handling

Payment processing

POS system

Self-service guidance

Tools

POS terminal

Mobile apps

Job description

Sam's Club in Fullerton, CA is seeking a front-end associate to deliver member service, operate checkouts, and guide customers on self-service options. You will handle payments, returns, and exchanges while maintaining a safe, organized store environment.

Responsibilities include assisting with training, stocking, and ensuring a positive shopping experience for members with a focus on efficiency and accuracy in all transactions.