Member Experience Specialist (Front End)

Sam's Club; Corona (CA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Disability coverage

Employee discounts

Job summary

Sam's Club is seeking a front-end associate to provide member service at the checkout, assist with payments, returns, and exchanges, and promote products. You will guide members on self-service tools and help maintain a safe, organized shopping environment.

Responsibilities include operating front-end equipment, training new associates, and ensuring policies and safety standards are followed to deliver a great member experience.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and maintains checkout area.
• Resolves member issues, assists with payments, returns, refunds, and exchanges.
• Guides members on self-service technology and promotes Sam's Club products.
• Maintains entrance and exit areas and verifies memberships.
• Trains frontline associates on processes and new technology.
• Ensures safety, security, and compliance with company policies.

Skills

Retail experience

Front-end equipment

Mobile apps

Job description

Sam's Club is seeking a front-end associate to provide member service at the checkout, assist with payments, returns, and exchanges, and promote products. You will guide members on self-service tools and help maintain a safe, organized shopping environment.

Responsibilities include operating front-end equipment, training new associates, and ensuring policies and safety standards are followed to deliver a great member experience.