Retail Market Associate

Caesars Entertainment; Biloxi (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Caesars Entertainment in Biloxi is seeking a Retail Sales Associate who delivers outstanding customer service, processes purchases at the register, and helps maintain an inviting, well‑stocked store.

You will greet guests, use suggestive selling, balance cash daily, stock displays, and follow policy guidelines while representing the Caesars brand with professionalism and a friendly, reliable demeanor. This role requires teamwork and the ability to thrive in a fast-paced casino environment.

Qualifications

• Previous cash handling and POS register experience.
• Must pass a drug test.
• Excellent customer service and communication skills.
• Professional and friendly conversation.
• At least 18 years old.
• Knowledge of property events, promotions and attractions.
• Outgoing personality and ability to generate business.
• Stand for the duration of the shift.
• Able to work independently.
• Able to work in a fast-paced environment.
• Superior communication and presentation skills.
• Team collaboration and independence.
• Well-groomed appearance.
• Adhere to uniform/appearance requirements.
• Computer skills including operating hardware, software, and other technical equipment.
• Friendly with all Caesars Entertainment Gulf Coast team members.

Responsibilities

• Greet and welcome customers as a company representative
• Ensure each customer interaction is positive
• Use suggestive selling techniques
• Operate register and balance cash drawer daily
• Sell Lottery tickets
• Assist in stocking displays and maintain cleanliness
• Obtain merchandise from stockroom when not on floor
• Receive and put away orders in gift shop and stock room
• Keep work area neat and stocked
• Meet attendance guidelines and adhere to policies
• Participate in inventories
• Enforce Project 21 policy to monitor underage gambling
• Suggest products, services and experiences to guests
• Other duties as assigned

Skills

Cash handling

POS register experience

Customer service

Communication skills

Teamwork

Professional demeanor

Standing for long periods

Tools

POS hardware

Cash register

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

How You Will Create the Extraordinary

Essential Duties and Responsibilitiesinclude the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Greets and welcomes customers with a smile as a company representative
• Ensures each customer interaction results in positive customer interaction
• Must be able to use suggestive selling techniques with customers
• Must be able to operate register to total guest purchases and accurately balance cash drawer on a daily basis
• Sells Lottery tickets
• Assist in stocking retail store displays and maintain cleanliness of store as needed
• Obtains merchandise from stockroom when merchandise is not on floor
• Participates in receiving and putting away orders in the gift shop as well as the stock room
• Keeps work area neat, clean and stocked with supplies.
• Meets the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Participates in inventories
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests products, services and experiences to guests.
• Other duties as assigned.

What You Will Need

Qualifications:

• Previous cash handling and P.O.S. register experience
• Must pass a drug test.
• Must possess excellent customer service and communication skills
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must be at least 18 years of age.
• Maintain knowledge of current property events, promotions and attractions.
• Must have outgoing personality and be able to generate business.
• Must be able to stand on your feet for the duration of your shift
• Must be able to work independently, with little supervision.
• Comfortable working in a fast paced, dynamic environment.
• Superior communication and presentation skills.
• Ability to work effectively in a team setting and independently.
• Must present a well-groomed appearance.
• Must adhere to uniform/appearance requirements.
• Computer skills including operating hardware, software, and other technical equipment
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.