Retail Sales Associate - Full Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Palace is seeking a Retail Sales Associate to deliver exceptional customer service, process transactions, and keep merchandise organized in our on-site retail spaces. You will greet guests, upsell products, and maintain visual standards while coordinating with teammates to ensure a smooth shopping experience.

Ideal candidates have strong communication, a solid grasp of merchandising, and reliable attendance.

Qualifications

• Knowledge of customer service standards
• Ability to learn product rewards programs and hotel amenities
• Ability to operate cash registers and process transactions accurately
• Ability to follow company policies and merchandising guidelines
• Strong communication skills
• Ability to work well in a team
• Dependable attendance and punctuality

Responsibilities

• Maintain customer service levels in accordance with Total Service standards
• Acknowledge and greet guests with a smile
• Assist guests in finding requested products and upsell merchandise
• Be knowledgeable about products and the Total Rewards program
• Operate register and handle all payment transactions
• Maintain store visual and merchandising standards per company guidelines
• Assist with stock, inventory counts and shipments
• Communicate daily activities to the Supervisor on Duty and shift colleagues

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

How You Will Create the Extraordinary

• Maintain customer service levels in accordance with Total Service standards
• Embrace the Spotlight on Service
• Acknowledge and greet guests with a smile
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable about the Total Rewards program and the benefits it offers the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Assist guests in finding requested products, including calling other stores if needed
• Partner with fellow associates to create a strong team
• Communicate all daily activities to the next shift and the Supervisor on Duty
• Promote the selling of merchandise and upsell products
• Develop an excellent understanding of product assortments across all retail stores
• Be knowledgeable about products sold and alert management of customer product needs
• Be knowledgeable on register operations and handle all payment transactions
• Ensure necessary supplies are in place for the next shift (register tape, bags, tissue, etc.)
• Comply with all cash management policies and procedures
• Report cash register malfunctions to the Supervisor on Duty
• Ensure money is not left unattended
• Receive, unpack, fold, and put away daily merchandise deliveries
• Complete stock counts as requested
• Receive shipments in a timely manner
• Merchandise according to planograms and notify supervisors of discrepancies
• List items needed for replenishment and relay information to the Supervisor on Duty
• Inform the Supervisor on Duty of overstock items, slow sellers, fast sellers, and customer requests
• Ensure balanced sizing within softline assortments
• Work with supervisors to display inventory according to planograms
• Maintain visual and merchandising standards per company guidelines
• Ensure folding is completed throughout the day and softlines are hung in proper size order
• Confirm correct signage is in place for sale or special purchase items
• Assist with physical inventory counts twice a year
• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories, and special events as requested

What You Will Need

• Knowledge of customer service standards and selling techniques
• Ability to learn and retain information regarding products, rewards programs, and hotel amenities
• Ability to operate cash registers and process transactions accurately
• Ability to follow company policies, procedures, and visual merchandising guidelines
• Strong communication skills for working with guests, associates, and supervisors
• Ability to work effectively as part of a team
• Dependable attendance and punctuality in accordance with company guidelines

ADDITIONAL REQUIREMENTS

• Ability to stand for extended periods of time
• Ability to perform repetitive tasks such as folding, hanging, and stocking merchandise
• Ability to lift, carry, and transport merchandise and supplies
• High-volume retail environments may require additional physical labor, including stocking coolers and transporting stock from remote storage locations
• Ability to maintain focus and accuracy while handling cash and operating registers
• Ability to work in a fast-paced retail environment
• Ability to use good guest service awareness to help deter theft and notify Security when needed
• Ability to maintain a clean, organized, and safe work environment

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.