Retail Operations Assistant Manager

Caesars Entertainment; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is hiring an Assistant Manager of Retail Operations to oversee the Essentials retail outlet and Mini Bar Program. You will lead daily operations, drive sales, manage inventory, and develop a high-performing team dedicated to exceptional guest service.

You will recruit and train staff, set performance goals, monitor budgets, and collaborate with hotel operations to ensure seamless guest experiences and adherence to company standards.

Qualifications

• Three to five years of management experience in retail ops, hospitality, hotel ops or related environments.
• Experience with retail inventory management, merchandising, revenue generation and controls.
• Strong leadership, coaching, employee development and performance management skills.
• Excellent guest service, communication and conflict resolution abilities.
• Proficiency with POS systems, inventory controls and business reporting tools.

Responsibilities

• Lead daily operations of the Essentials retail outlet and Mini Bar Program, ensuring guest service and revenue growth.
• Recruit, train, schedule, coach, and develop team members; set performance expectations and conduct evaluations.
• Monitor sales performance, inventory levels and operational processes; implement tactics to optimize profitability.
• Collaborate with other departments to ensure seamless execution of retail and mini bar services.
• Maintain visual merchandising standards and ensure stock accuracy and loss prevention.

Skills

Retail management

Leadership

Employee development

Performance management

Guest service

Communication

Problem solving

Team leadership

Coaching

Education

High school diploma or GED

Tools

POS systems

Inventory management systems

Microsoft Office

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Assistant Manager of Retail Operations is responsible for the daily operation, financial performance, and team leadership of the property's Essentials retail outlet and Mini Bar Program. This position ensures exceptional guest service, operational efficiency, inventory control and revenue optimization across both areas. The Assistant Manager develops and leads team members, drives sales initiatives, maintains compliance with company standards, and supports strategic business objectives.

How You Will Create the Extraordinary

• Serves as a dynamic, positive leader while fostering teamwork, employee engagement, accountability, and open communication.
• Recruits, hires, trains, schedules, coaches, and develops retail and mini bar team members.
• Establishes performance expectations and measurable goals for team members and supervisors.
• Conducts probationary, annual, and ongoing performance evaluations.
• Provides coaching, counseling, recognition, and corrective action as necessary.
• Leads team meetings and communicates operational priorities, promotions, and service initiatives.
• Creates a positive work environment that promotes professional development and employee retention.
• Collaborates with centralized scheduling and operations leadership to ensure appropriate staffing levels.
• Oversees the daily operations and performance of the Essentials retail outlet and the property's Mini Bar Program, ensuring exceptional guest service, operational efficiency, and revenue growth.
• Monitors retail and mini bar sales performance against budget, forecast, and prior-year results, implementing strategies to maximize revenue and profitability.
• Maintains a high level of visibility in retail and operational areas, providing leadership and support to team members while ensuring service standards are consistently achieved.
• Responds promptly and professionally to guest inquiries, complaints, concerns, and special requests, including issues related to retail purchases and mini bar services.
• Maintains proficiency in point-of-sale systems, cash handling procedures, inventory controls, and operational processes to ensure accuracy and efficiency.
• Assists team members with transaction corrections, refunds, voids, billing discrepancies, and other escalated guest issues.
• Reviews sales, inventory, and consumption trends to identify opportunities for increased revenue, product enhancements, and improved guest satisfaction.
• Recommends merchandise assortment changes, seasonal offerings, promotional opportunities, and mini bar product selections based on performance metrics and guest feedback.
• Creates and monitors visual merchandising standards, displays, product placement, and planograms are effectively executed to maximize sales and enhance the guest experience.
• Monitors inventory levels across retail and mini bar operations, addressing stock shortages, replenishment needs, and inventory discrepancies in a timely manner.
• Ensures accurate stocking, replenishment, tracking, and charging procedures for all retail and mini bar products.
• Conducts regular inventory audits and operational reviews to ensure inventory integrity, operational compliance, and adherence to internal controls.
• Reviews fast-selling merchandise and consumption reports to ensure adequate inventory levels and optimal product availability.
• Collaborates with Hotel Operations, Housekeeping, Front Office, Finance, Procurement, and other departments to ensure seamless execution of retail and mini bar services.
• Evaluates pricing strategies, product assortments, and merchandising initiatives to maximize guest satisfaction and revenue opportunities.
• Develops, implements, and maintains operational procedures that promote efficiency, accountability, inventory accuracy, and consistent service delivery.
• Ensures compliance with inventory management procedures, loss prevention standards, company policies, and regulatory requirements.
• Identifies opportunities for process improvements and operational enhancements that strengthen financial performance and elevate the overall guest experience.

What You Will Need

• Must be 21 years of age.
• High school diploma or general education degree (GED) required.
• Three to five years of management experience in retail operations, hospitality, hotel operations, food and beverage, or related business environments preferred.
• Experience with retail inventory management, merchandising, revenue generation, and operational controls preferred.
• Strong leadership, coaching, employee development, and performance management skills.
• Excellent guest service, communication, and conflict resolution abilities.
• Demonstrated ability to analyze sales and operational data to drive business decisions.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, point-of-sale systems, inventory management systems, and business reporting tools.
• Must present a professional appearance and maintain a high standard of conduct.
• Must be available to work flexible schedules, including weekends, holidays, and varying shifts as business needs require.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named " #1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service- an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.