Caesars Rewards Representative - Full Time (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Job summary

Caesars Rewards Representative at Harrah's Las Vegas is on-site and focused on signing up new Caesars Rewards customers on the casino floor while delivering fast, friendly service. This role handles vouchers, promotions, and accurate data entry to ensure the integrity of customer accounts.

The position requires a high school diploma or GED, being 21+, and strong communication skills. Hotel/casino experience and familiarity with casino systems are a plus.

Qualifications

• High school diploma or GED required.
• 21+ years old and able to obtain Gaming Sheriff’s card.
• Excellent interpersonal communication and customer service skills.
• Previous commission, telemarketing, or retail sales experience preferred.
• Basic computer skills; typing at least 30 WPM and 10-key capability.
• Ability to work any day/shift; stand and walk for long periods.
• Familiarity with Casino Management Systems preferred.

Responsibilities

• Identify and signup new premium Caesars Rewards customers on the casino floor.
• Issue point vouchers and promotional benefits per account.
• Greet and assist customers, promote Caesars Rewards and related promos.
• Maintain data integrity through accurate data entry.
• Protect customers’ rewards and credit lines.

Skills

Customer service

Interpersonal communication

Sales aptitude

Data entry

Teamwork

Typing 30 WPM

10-key proficiency

Outgoing personality

Education

High school diploma or GED

Tools

Casino Management Systems

Job description

Caesars Rewards Representative - Full Time (Harrah's LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

How You Will Create the Extraordinary

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

• Previous commission, telemarketing, or retail sales experience preferred.
• Previous customer service experience with proven ability to provide courteous, friendly and efficient service to customers.
• Excellent interpersonal communication skills are required.
• Some computer experience required.
• Must have an outgoing personality and be able to generate business by signing up qualified players.
• Must be able to work any day of the week and any shift.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing secondhand smoke.
• Familiarity with Casino Management Systems preferred.
• Basic computer skills, ability to type 30 WPM and 10-key preferred.
• Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.
• High school diploma or GED required.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.