Retail Loss Prevention Detective

Macy's, Inc.; Danbury (CT); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Paid time off

401k match

Job summary

Macy's Inc. is seeking an Asset Protection Detective to safeguard assets and maintain a secure shopping environment. You will use surveillance, investigations, and strong partnerships with store teams and law enforcement to identify theft, recover merchandise, and protect customers and colleagues.

This role emphasizes de-escalation, accurate documentation, and collaboration across departments. Weekend shifts are typical; full-time and part-time schedules may apply, with competitive benefits and

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills with the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings.
• Support team readiness by training colleagues on protocols that help protect company assets.

Skills

Observation

Communication

De-escalation

Discretion

Situational awareness

Tools

Surveillance systems

Job description

Macy's Inc. is seeking an Asset Protection Detective to safeguard assets and maintain a secure shopping environment. You will use surveillance, investigations, and strong partnerships with store teams and law enforcement to identify theft, recover merchandise, and protect customers and colleagues.

This role emphasizes de-escalation, accurate documentation, and collaboration across departments. Weekend shifts are typical; full-time and part-time schedules may apply, with competitive benefits and