Retail Leadership Intern — In-Store Ops & Strategy

Wayfair; Tampa (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Job summary

Wayfair invites you to a 10-week summer internship in Tampa, FL, designed to immerse you in retail operations across our brands. You’ll work on real projects, assist leadership, and contribute to store goals while learning end-to-end store management.

Eligible students will rotate through operations, merchandising, and clienteling, with capstone projects and leadership exposure. This paid internship requires flexibility for evenings and weekends and offers a strong mentorship experience.

Qualifications

• Currently pursuing a Bachelor's degree, with the expectation that the degree will be obtained between December 2027 and June 2028.
• Minimum GPA of 3.0.
• Must be returning to the course of study following completion of the internship.

Responsibilities

• Master Retail Operations & CX: Rotate through frontline sales, back-of-house logistics, visual merchandising, and clienteling workflows across our fleet of brands.
• Shadow Store Leadership: Partner directly with Assistant Store Managers (ASMs) and Store Managers to analyze daily/weekly sales reports, observe real-time labor deployment, and learn operational decision-making.
• Execute a High-Impact Capstone Project: Identify a live store challenge, conduct data-driven analysis, implement solutions, and track measurable outcomes.
• Step into Acting Leadership: Lead morning huddles, monitor and drive key shift KPIs, handle basic customer escalations, and manage specific floor zones.
• Deliver Executive Presentations: Prepare and pitch your Capstone Project results and strategic recommendations directly to General Managers and Regional Leadership.

Skills

Retail operations

Leadership

Customer service

AI tools familiarity

Education

Bachelor's degree in progress

Tools

Retail software

Job description

Wayfair invites you to a 10-week summer internship in Tampa, FL, designed to immerse you in retail operations across our brands. You’ll work on real projects, assist leadership, and contribute to store goals while learning end-to-end store management.

Eligible students will rotate through operations, merchandising, and clienteling, with capstone projects and leadership exposure. This paid internship requires flexibility for evenings and weekends and offers a strong mentorship experience.